Terms and Conditions

Inland UK Postage and Packing Charges

Orders up to 100g, £2.50 (delivery approximately 3 working days)

Orders over 100g, £4.95 (delivery 3 to 5 working days)

Express Delivery   £8.95 (Next day delivery on orders received 12pm)

(Excludes large furniture and special order items ; delivery costs available on request.)

International Postage Costs

Postage outside the UK will be charged at cost; we will advise charges on receipt of an order. The postage cost will only be charged and the order dispatched on acceptance of these charges.

Import duty
If your order is being delivered outside of the European Union you will not be charged VAT but you will be responsible for any customs or import duties once the goods reach your country. We have no control over these charges and cannot predict what they might be.

Payment

We accept all major credit/debit cards including American Express, or you can pay through Paypal. Credit Card payments are processed through Global Payments by HSBC, and are totally secure. Alternatively, you can telephone ou store on 01799 5156345 with your credit card details.

We regret that we are no longer able to accept payment by cheque.

Goods will be dispatched as soon as available after payment is authorized. We aim to dispatch in stock items within two days, or four weeks if an items needs to be ordered for you. However some of our larger products are made to order in America and can take several weeks to fill. You will be advised of the expected dispatch date when your order is received.

Returns Policy

If you are not entirely satisfied with your products, please return in the original packaging, with receipts, within 7 days for an exchange or full purchase price refund. Original and return postage costs are non-refundable except in the case of faulty or damaged goods. Refunds will be made to the original credit/debit card or Paypal account used for payment, and will be completed within 14 days of receipt of the returned items.

We regret that we cannot exchange or refund special-order, bespoke or customised items.

Undelivered Orders

If orders cannot be delivered to the address provided, refunds will only be given once the goods have been received back into stock in their original condition, and will only cover the cost of the items; postage/shipping costs are non-refundable.

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